FAQ's

FREQUENTLY ASKED QUESTIONS

TESSARAMICS?

Tessa + Ceramics = Tessaramics! 

Your shop is empty! When will it be updated?

If my shop is empty, the approximate date of the next update should be listed. Usually I aim for an update every three months, but as I also sell my work through a couple different avenues it may take a bit longer. I appreciate your patience as I try my best to make my work available!

Refunds!

I offer a refund or replacement of any item received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact tessaramics@gmail.com or via the contact page here.

 

Shipping!

I am not a major corporation, and Canadian shipping is just so expensive. I ensure pieces are packed carefully as ceramics can not be insured against breakage. I source Eco-friendly, reused, or recyclable packaging where possible. 

If you purchase multiple items, shipping WILL BE less expensive - but you will have to allow me time to calculate and refund the difference once I package and ship the item. I want to ensure that the buyer will pay the shipping costs fairly, as I know it's expensive but need to package work safely and securely. 

Canadian Buyers: you will receive a tracking number wherever possible on the packages.

Rest of World: I currently only offer shipping within North America, but am working on the logistics for international shipping.

Shipping may be a lot more expensive with tracking. If you want tracking please choose the shipping option that includes tracking, or contact me and I will let you know the additional cost of tracking.

Cart Holds? 

Cart holds while shopping are not available. If you really want a couple items you can make separate orders and email me at tessaramics@gmail.com with the order numbers so that I can send them in a single shipment and refund the shipping overcharges. If I do not receive an email, orders will be shipped separately.

Where do you ship to?

For now, I am just shipping inside of North America. I'm working on the logistics of international shipping, but it's currently not available.

Do you draw dogs or other animals?

For now, just cats!

Specific Products and Designs?

I have several recurring and staple designs, like my Heck mugs or tiny cats, that I make an effort to have in stock for every website restock. As a ceramic artist who makes each piece by hand, sometimes I'll experiment and make one of a kind or a small run of work. I can never guarantee that items will be restocked, or that the design won't be altered slightly over time. 

Do you take custom orders?

Unfortunately I do not make custom orders or commissions.

Why is shipping so expensive?

I am not a major corporation, and Canadian shipping is just so expensive. I ensure pieces are packed carefully as ceramics can not be insured against breakage. I source Eco-friendly, reused, or recyclable packaging where possible. 

If you purchase multiple items, shipping WILL BE less expensive - but you will have to allow me time to calculate and refund the difference once I package and ship the item.

Here's a secret: Small businesses usually don't get any huge discounts on shipping that they are keeping from the general public. Any 'shipping discounts' given actually come out of the cost of the item. 


Is this food/microwave/dishwasher safe?

All of my work is food and microwave safe unless otherwise stated in the work description - the clay and glazes tested by yours truly. I recommend hand washing work for the longevity of the pieces. The temperature change between hot and cold in the dishwasher can shock the clay and cause breakage.

Do you do consignment or wholesale in shops?

Currently I do not! The only physical place I stock is Kingsmill Studio Pottery on Granville Island, Vancouver.