FREQUENTLY ASKED QUESTIONS
Tessa + Ceramics = Tessaramics!
Your shop is empty! When will it be updated?
If my shop is empty, the approximate date of the next update should be listed. Usually I aim for an update every three months, but as I also sell my work through a couple different avenues it may take a bit longer. I appreciate your patience as I try my best to make my work available!
Cart holds while shopping are not available. If you really want a couple items you can make separate orders and email me at firstname.lastname@example.org with the order numbers so that I can send them in a single shipment and refund the shipping overcharges. If I do not receive an email, orders will be shipped separately.
Where do you ship to?
For now, I am just shipping inside of North America. I'm working on the logistics of international shipping, but it's currently not available.
Do you draw dogs or other animals?
For now, just cats!
Do you take custom orders?
Unfortunately I do not make custom orders.
Why is shipping so expensive?
I am not a major corporation, and Canadian shipping is just so expensive. I ensure pieces are packed carefully as ceramics can not be insured against breakage. I source Eco-friendly, reused, or recyclable packaging where possible.
If you purchase multiple items, shipping WILL BE less expensive - but you will have to allow me time to calculate and refund the difference once I package and ship the item.
Here's a secret: Small businesses usually don't get any huge discounts on shipping that they are keeping from the general public. Any 'shipping discounts' given actually come out of the cost of the item.
Is this food/microwave/dishwasher safe?
All of my work is food and microwave safe unless otherwise stated in the work description - the clay and glazes tested by yours truly. I recommend hand washing work for the longevity of the pieces. The temperature change between hot and cold in the dishwasher can shock the clay and cause breakage.
Do you do consignment or wholesale in shops?
Yes! I do. Please see my “stockists” page if you’re looking for the locations my work can be found. Unfortunately I'm not taking on any new stockists at this time, but you can still email me if you're interested in discussing further!